RT Book, Section A1 Kaplan, Sandra L. SR Print(0) ID 1185690959 T1 Glossary T2 Outcome Measurement and Management: First Steps for the Practicing Clinician YR 2007 FD 2007 PB F. A. Davis Company PP New York, NY SN 9780803603103 LK fadavispt.mhmedical.com/content.aspx?aid=1185690959 RD 2024/04/18 AB Access satisfaction—Perceptions of the convenience with which services are scheduled, the hours of service, the distance to service, and perceived availability (Rees Lewis, 1994).