TY - CHAP M1 - Book, Section TI - Glossary A1 - Kaplan, Sandra L. PY - 2007 T2 - Outcome Measurement and Management: First Steps for the Practicing Clinician AB - Access satisfaction—Perceptions of the convenience with which services are scheduled, the hours of service, the distance to service, and perceived availability (Rees Lewis, 1994). SN - PB - F. A. Davis Company CY - New York, NY Y2 - 2024/03/28 UR - fadavispt.mhmedical.com/content.aspx?aid=1185690959 ER -