RT Book, Section A1 Mueller, Karen SR Print(0) ID 1137670472 T1 Managing Conflict Through Assertiveness and Negotiation: Instrumental Communication for Facilitating Consensus T2 Communication from the Inside Out YR 2010 FD 2010 PB F. A. Davis Company PP New York, NY SN 9780803618770 LK fadavispt.mhmedical.com/content.aspx?aid=1137670472 RD 2024/04/19 AB “Would you rather be right or happy?”Gerald Jampolsky, M.D., psychiatrist and author of Forgiveness: The Greatest Healer of All