TY  - CHAP
M1  - Book, Section
TI  - Managing Conflict Through Assertiveness and Negotiation: Instrumental Communication for Facilitating Consensus
A1  - Mueller, Karen
Y1  - 2010
N1  - 
T2  - Communication from the Inside Out
AB  - “Would  you  rather  be  right  or  happy?”Gerald  Jampolsky,  M.D.,  psychiatrist  and  author  of  Forgiveness:  The  Greatest  Healer  of  All  
SN  - 
PB  - F. A. Davis Company
CY  - New York, NY
Y2  - 2024/04/19
UR  - fadavispt.mhmedical.com/content.aspx?aid=1137670472
ER  -