@inbook{1137669850,
author={Karen Mueller},
title={The Application of Socially Skilled External Communication: Building Effective Alliances},
booktitle={Communication from the Inside Out},
publisher={F. A. Davis Company},
address={New York, NY},
year={2010},
url={fadavispt.mhmedical.com/content.aspx?aid=1137669850}
}